Shipping & Returns

SHIPPING
  • Products are shipped only within the Contiguous United States. 
    Shipments to Alaska, Hawaii, and other offshore United States territories are NOT available. For more information, please contact customer service at 800-541-5877.
  • Common carrier - Ground Service.
  • No Deliveries to P.O. Box
  • Order $40.00 or more to receive free shipping & handling.
  • Order less, incur a $4.95 shipping & handling charge.
RETURN POLICY
  • Contact customer service via email at webshopping@uchida.com within 5 days of delivery for damaged, defective or wrong merchandise returns. We will schedule pick up at no charge. Indicate the order number and item number of product(s) being returned.
  • For saleable merchandise returns, item must be undamaged in the original manufacturers packaging unopened. Email or call customer service within 15 days of delivery to obtain a return authorization number. Product must be recieved at our location within 20 days after the original date of the order. Freight cost to return merchandise is at your expense. A credit for the returned saleabe merchandise less original shipping and handling will be issued within 15 days of receipt of merchandise.
  • Customer service toll free number:  800-541-5877
  • Email address: webshopping@uchida.com

 

HOLIDAY SCHEDULE
We will be closed on the following holidays. Merchandise will not be shipped out on those days. Please expect shipping delays.

  • January 1, 2019.............. New Years Day
  • February 18, 2019.......... President's Day
  • April 19, 2019............... Good Friday
  • May 27, 2019................... Memorial Day
  • July 4, 2019...………...… Independence Day
  • September 2, 2019...….. Labor Day
  • October 14, 2019….......... Columbus Day
  • November 28, 2019........ Thanksgiving Day
  • November 29, 2019........ Day After Thanksgiving Observed
  • December 24, 2019......... Day before Christmas Observed
  • December 25, 2019……. Christmas Day
  • December 31, 2019......... New Years Eve Observed
  • January 1, 2020...…........ New Years Day